Returns & Exchanges

At Ben's Appliances, we want you to be completely satisfied with your purchase. If your new appliance doesn't meet your needs, you can return or exchange most items within 30 days of delivery provided they are in original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via phone or email with your order number and the reason for the return to receive a Return Authorization number.

• 2.
  Prepare the Appliance

  Ensure the unit is clean, disconnected, and placed back in its original packaging with all included manuals, accessories, and hardware.

• 3.
  Schedule a Pickup

  For large appliances, we will coordinate a convenient time for our professional logistics team to collect the unit from your home.

• 4.
  Inspection and Refund

  Once our technicians inspect the item at our warehouse, we will process your refund or exchange credit within 5 to 7 business days.